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TERMS & CONDITIONS

CUSTOMER CARE

Ordering

All orders for fabric pots must be paid for completely prior to shipping. We will not ship your order until we receive 100% of the payment. In the case where all or part of your order needs to be manufactured, we will hold the processing information but not actually process the transaction until we are ready to ship.  You would be notified of this through email or phone.

Return Policy

We are happy to offer you a 21-day satisfaction guarantee, and we will accept the return of unused product back for a refund during that time.  There will be a 10% restocking fee charged at the time of return, and the customer will be responsible for shipping costs to return the items.  We are unable to refund any shipping costs for returns as we offer a discounted shipping price up front.

Warranty

We are also happy to provide you with a 90-day manufacturer’s warranty. If you find any defects with your pots, contact us, and we will make it right.  We will either refund or replace your defective fabric pot up to the value of your original purchase, and we will cover the shipping costs for a defective return.

Cancellation

You are welcome to contact us to cancel your order at any time before it ships for a full refund. Cancellation of orders that exceed our maximum stock quantities will result in a 10% restocking fee.

​WHOLESALE & BULK INQUIRIES

At this time, We are a small family run company and do not offer wholesaling as an option.  Please Email us about bulk orders!

​PRIVACY & SAFETY​

We Promise To never Sell/Share Any Customers Information!

 

What information do we collect?We collect information from you when you fill out a form.

Any data we request that is not required will be specified as voluntary or optional.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously.

Like most websites, we use cookies to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the ‘do we use cookies?’ section below for information about cookies and how we use them.

What do we use your information for?Any of the information we collect from you may be used in one of the following ways:

-* To personalize your experience(Your information helps us to better respond to your individual needs)

-* To improve our website(We continually strive to improve our website offerings based on the information and feedback we receive from you)

-* To improve customer service(Your information helps us to more effectively respond to your customer service requests and support needs)

-* To send periodic e-mails The E-mail address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related products or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

PAYMENT METHODS​

We Accept The Payment Option​ Below

 

Credit / Debit Cards
- PAYPAL

- Money Order/Cashiers Check

(Note: Using this method endures longer processing/shipping times)